We are dedicated to making the process as simple and expedient as possible. For all the downloadable documents of this section, you need a version of Adobe Acrobat Reader:

Click here to download Adode Reader

All our insureds are invited to read the ART.12 HOW TO REPORT A CLAIM for a detailed description of this article.

Inpatient and outpatient treatments

• Hospital treatment
  In the event of acute or planned hospital treatment contact our 24-hour emergency service. They will deal with the details.
  


• Outpatient treatment
  If you have paid for bills from, for instance, doctor or specialist, just send the bills and receipts to us. The bill must be the original and specify the diagnosis and costs (consultation, laboratory examination, medicine etc.). If medicine has been purchased, a copy of the prescription should be enclosed.

Should you have any questions in regards to your claim, please do not hesitate to contact us. ihi Bupa claim service aims at reimbursing your expenses no later than 2 weeks after we have received your claim.

Claiming by mail

The claims of the Worldescapade Travel Insurance beneficiaries are to be sent to:

ihi Bupa
(World Escapade Claims)
Palaegade 6-8
1261 Copenhagen K
Denmark

Please send your original bills with the claim form. Keep always a copy for your records until the reimbursement payment received.

Reimbursement for medical expenses: Printable Travel Insurance Claim Form

Claiming by e-mail

For speedy assessment, we allow you to send your bills by e-mail. If your claim is about your baggage, please refer to the next section.

Scan your original bills and corresponding receipts and send them to traveleclaim@ihi.com. You do not need to send the original bills through the post. However, we recommend that you keep the original bills until your claim has been assessed. All bills must specify:

• the diagnosis;
• type of service;
• proof of payment; 
• cost of each service provided (consultation, laboratory examination, medicine, etc.);
• If medicine has been purchased, a copy of the prescription should be included.

We invite you to submit your scanned bills together with one of the dedicated claim form:

Download the e-claim form for medical claims

Download the e-claim form for non-medical claims

Please make sure to include your policy number and preferred method of reimbursement payment.

Claiming for delayed, lost or damaged baggage

If you are claiming for delayed, lost or damaged baggage you cannot claim by e-mail. For these claims you need the original report from the airline or the company that handled your baggage. If your luggage are damaged (whether it can be repaired or not), lost or delayed, it is important that you immediately report this to a Passenger Agent at your destination, who will complete a Property Irregularity Report (PIR).

Download the claim form for baggage delayed, damaged or lost in transit by airline company

Reimbursement documents

The ihi Bupa claim service will no longer send reimbursement documents to you by regular mail when the claim were submitted by e-mail.

Two key features to remember

1. Pre-existing conditions are not covered under any circumstances either in our medical & emergency evacuation/repatriation (Basic Cover only) or in our Basic + Non-Medical Cover.

2. You had to purchase the Basic + Non-Medical Cover in order to claim for some benefits such as delayed, loss or damaged baggage, personal liability or flight delay for instance.