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Emergency Phone Number

If things go wrong we are never more than a phone call away! Click on the name of your travel insurance contract to be directed to the accurate emergency numbers. In the case of an emergency, contact the appropriate assistance companies:

In the event of an emergency during a covered trip, you must call Global Excel immediately:
– For Escapade Single Trip;
– For Escapade Multi-Trip;
– For Escapade All-inclusive;
– For Escapade Non-Medical;
– For Escapade Trip Cancellation;
– For Escapade Visitors to Canada.

In the event of a medical emergency during your covered trip, you must call Global Excel, immediately, prior to seeking treatment (Warning: do not forget to dial the outgoing local prefix before the emergency phone number, the outgoing local prefix is different in each country).

  • 24-HOUR EMERGENCY MEDICAL ASSISTANCE
  • Toll free from the USA and Canada 1-800-715-883
  • Toll free from Mexico 001-800-514-7798
  • Toll free from the Dominican Republic 1-888-751-4335
  • Toll free from Australia 1-800-002-554
  • Collect from anywhere (819) 566-8839

Emergency 24/7

Addresses

In Canada
Gestion Global Excel Inc.
73 rue Queen
Sherbrooke (Québec) Canada
JIM 0C9

In the USA
Gestion Global Excel Inc.
P.O. Box 10
Beebe Plain, VT 05823


In the event of an emergency during a covered trip, you must call Reliable Life Insurance Company immediately:
– For ALTO Youth Emergency Medical;
– For ALTO Youth Premier Package;
For ALTO Youth Standard Package;
– For
ALTO Youth Trip Cancellation Plan.

In the event of a medical emergency during your covered trip, you must call AXA Assistance Canada, immediately, prior to seeking treatment (Warning: do not forget to dial the outgoing local prefix before the emergency phone number, the outgoing local prefix is different in each country).

  • 24-HOUR EMERGENCY MEDICAL ASSISTANCE
  • Toll free from the USA and Canada 1-877-834-9209 
  • Collect from anywhere 905-667-3082

Emergency 24/7

If things go wrong we are never more than a phone call away!

You are insured by World Escapade Travel Insurance, in the event of a medical emergency during your trip, please call immediately +45 33 15 33 00 or +45 70 23 24 61 (Warning: do not forget to dial the outgoing local prefix before the emergency phone number starting by 45, the outgoing local prefix is different in each country).

Emergency 24/7

  • Doctors are available 24/7 to consult over the phone.
  • The emergency assistance team are multi-lingual (illness or accident during your stay abroad).

Worldwide Travel Assistance

If you need assistance, related to your travel insurance, you can contact ihi Bupa 24 hours a day, 7 days a week.

Email: emergency@ihi.com

Please state your question and Email address, ihi Assist will reply according to your wishes as soon as possible.

Addresses

ihi Bupa (Head Office)
8, Palaegade
DK-1261 Copenhagen
Denmark
Email: travel@ihi-bupa.com

Emergency 24/7
Tel: +45 70 23 24 61 
Email: emergency@ihi.com